Team Hydra Shop ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our digital products.
1. Information We Collect
1.1 Personal Information
Name and email address (for order delivery)
Phone number (for WhatsApp support)
Payment information (processed securely by Razorpay/PayPal — we never store card details)
Billing address (for invoice generation)
1.2 Non-Personal Information
Browser type and version
Device type and operating system
IP address and geographic location
Pages visited and time spent
Referring website
2. How We Use Your Information
Order Processing: To deliver your digital products via email and WhatsApp
Customer Support: To respond to your queries and resolve issues
Payment Processing: To process transactions through secure third-party gateways
Website Improvement: To analyze traffic and improve user experience
Marketing: To send promotional offers (only with your consent)
Legal Compliance: To comply with applicable laws and regulations
3. How We Protect Your Data
SSL/TLS encryption for all data transmission
Payment data processed by PCI-DSS compliant gateways (Razorpay, PayPal)
We NEVER store credit card, UPI PIN, or banking details
Regular security audits and updates
Limited access to personal data (only authorized personnel)
4. Cookies and Tracking
We use cookies and similar technologies to:
Remember your preferences
Analyze website traffic (Google Analytics)
Improve website functionality
You can disable cookies in your browser settings, but some features may not work properly.
5. Third-Party Services
We use the following third-party services:
Razorpay / PayPal: Payment processing
Google Analytics: Website analytics
Microsoft Clarity: User behavior analytics
WhatsApp Business API: Customer communication
Telegram: Customer communication
Each third-party service has its own privacy policy. We recommend reviewing them.
6. Your Rights
Under applicable data protection laws, you have the right to:
Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Objection: Object to processing of your data
Portability: Request transfer of your data
Withdraw Consent: Withdraw consent at any time
7. Data Retention
We retain your personal data for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements
Typically, we retain order data for 7 years for tax and accounting purposes.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: