Refund & Replacement Policy
At Team Hydra Shop, we believe in honest policies with no fine print. We stand behind every product we sell.
2-Day Money-Back Guarantee
If we cannot provide a replacement or solve your issue within 24 hours of contact, you get a full refund.
Our Warranty Coverage
- 1-Year Replacement Warranty: Every product includes a full 1-year replacement warranty.
- Subscription Products: Team/invite-based subscriptions are covered for the duration of your plan plus 1-year replacement warranty.
- License Key Products: Genuine license keys include lifetime activation with 1-year support warranty.
When Are You Eligible for a Refund?
- ✅ We cannot provide a working replacement within 24 hours
- ✅ The product description was significantly inaccurate
- ✅ You contacted us within 2 days of purchase
When Are You NOT Eligible?
- ❌ You changed your mind after successful delivery and activation
- ❌ You violated the product's terms of service
- ❌ You requested a refund after 2 days without prior contact
How to Request a Refund
- Message us on WhatsApp with your order details
- Describe the issue you are facing
- Our team will attempt to resolve or replace within 24 hours
- If we cannot fix it, your refund is processed immediately